Terms and Conditions

The following terms and conditions apply to all bookings made on this website for the Speyside Hotel. We kindly ask that you take a moment to read them prior to making a booking so that all room rates and relevant information regarding this is understood.


In these Terms and Conditions the following definitions apply:

  1. Definitions

“Company” or “we” means Speyside Hotel LTD (UK) Limited (SC579862) whose registered office is at 43 Grant Road, Grantown on Spey, PH26 3LD.

“Booking” means the booking for accommodation, functions and/or any other services or items made with us.

“Contract” means the booking and any terms and conditions in which apply to this.

“Hotel” means the premises for which your booking is made.

“Terms” means these terms and conditions.

“Websites” mean www.thespeysidehotel.com or any other website owned or operated by us.

“VAT” means value added tax.

  1. Bookings

All bookings for the Speyside Hotel LTD are subject to the below terms and conditions.

At the time of booking or at check-in, we will take your credit/debit card details on file for pre-authorisation on the system and you authorise the use of this card for any outstanding amounts due to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services.  No booking will be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

  1. Charges

All room rates and hotel charges are inclusive of VAT. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the website, the total for your requested stay will be displayed on the reservation summary when finalising your booking.  Prices will be charged in the local currency of the Speyside Hotel and any currency conversion facility is provided as an approximation tool only, this depends on the current currency rates set at the time of booking.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

  1. Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder.  If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.  Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure, we kindly ask all guests to vacate their rooms by 12.00pm (unless a later departure has been agreed with the hotel management).  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel Management.

Rooms are subject to maximum occupancy rules set by the Speyside Hotel. If you would like further details, please contact the Speyside Hotel directly.

  1. Payment

 

We accept the following methods of payment: credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.

At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card.  For extra’s/incidentals the Hotel will take a pre-authorisation of £50 per night onto your credit/debit card on file, which will be released back to your card on check out.

During your stay the Speyside Hotel’s system will calculate the incidentals charged to your room daily.  If the cost of those incidentals exceeds the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All outstanding charges must be paid for in full on check-out from the Speyside Hotel.  If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to affect such release.  If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

  1. Cancellation Policy and No Shows

The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.

Our best available rates in which are flexible rates are cancellable without charge up until 2.00 p.m. local time on the day prior to arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking.  We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.

Our advance purchase rates require full prepayment for the entire stay at the time of the booking and this is non-refundable and non-transferable.  Prepayment is charged to the credit/debit card supplied at the time of the booking.   Cancellation or non-arrival will result in the forfeiture of the prepayment.

  1. Changes or Cancellation by the Company

Very occasionally we may need to cancel your booking.  In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed booking cancelled by us to an alternative location similar in standard to The Speyside Hotel.

Your booking is for a class of room in the Speyside Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

  1. Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Speyside Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

  1. Accessibility

We provide an accessible entrance into the Speyside Hotel which will take you to the public areas of the Bar, Dining Room and Reception area.

Please contact the Speyside Hotel directly if you wish to discuss requirements or assistance you may need. We are also available if you have any questions or queries.

  1. Parking

The Speyside Hotel has its own car park, with limited spaces available, these spaces may not be available for the duration of your stay. Terms and conditions may also apply to car park use.  Please contact the Speyside Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage.

  1. Hotel Events

Please be aware that at certain times throughout the year the Speyside Hotel may host weddings, events and parties, which you may feel would be an intrusion on your break.  Please contact the Speyside Hotel directly in advance of your stay for further information and our team will do their best to makes sure all guests requirements are met.

  1. Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Speyside Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. If this is the case, the Speyside Hotel have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

  1. No Smoking

Guests are not permitted to smoke in rooms or public areas.

  1. Children

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Cots and extra beds are available at the Speyside Hotel on request and will depend on stock levels therefore these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

  1. Pets

Guide dogs are permitted in the Speyside Hotel at all times. Dogs are allowed in the public area’s of the Speyside Hotel, however dogs are only allowed in a certain few of our dog friendly rooms. Please contact the Speyside Hotel directly to book one of our dog friendly rooms.

  1. Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

All personal information stored and used by us is carried out in accordance with our Privacy Policy and Cookie Policy, which are available on request or and www.thespeysidehotel.com/cookie_policy.

We are compliant with the Data Protection Regulations 2018.

  1. Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 

  1. Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in the Speyside Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law. 

 

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

 

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

 

  1. Governing Law and Jurisdiction

 

The Contract and any non-contractual obligations arising in connection with it are governed by Scots law.

 

The Scottish courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

 

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Scottish courts (on the grounds that the Scottish courts are not a convenient forum or otherwise).

 

  1. Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or the Speyside Hotel itself. 

 

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. 

 

Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites. 

 

The Website is operated by Speyside Hotel LTD.